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Shop Safely

As an essential business, our staff is working hard to serve you. We are implementing several new practices to keep our staff and customers healthy.

WE ASK THAT ALL CUSTOMERS WEAR MASKS AND OBSERVE SOCIAL DISTANCING WHEN SHOPPING IN THE STORE.

Curbside, Phone, Email & Internet Shopping

Phone Orders: 303-779-8822 (not available for Live Goods)

You will be connected to a staff member who will help take your order over the phone.  Important – Please understand that our staff has limited time to spend with customers on the phone.  To expedite your order, please fill out and submit an order form in advance.   Forms available here (hyperlink to forms page).  Once the order is placed and ready for pickup, a staff member will call you back to collect payment over the phone.   Then, drive to the appropriate parking area (Highlands Garden Center, Hardware, Lawn Sprinkler, etc), park in the dedicated ‘Curbside Parking Spots’. Once there, call us to lets us know which # spot you are in and the order will be brought out to you. PLEASE DO NOT ATTEMPT TO PICK UP ORDERS BEFORE YOU RECEIVE A CONFIRMATION CALL THAT YOUR ORDER IS READY FOR PICKUP! Order forms are coming soon.

Email Orders:

Please follow the links below and submit your order on the form provided here.   Once your order is ready or if our staff has questions for you, a staff member will call or email you to confirm your order and take payment.  Once confirmed, drive to the appropriate parking area (Highlands Garden Center, Hardware, Lawn Sprinkler, etc), park in the dedicated ‘Curbside Parking Spots’, and then call us to let us know which # spot you are in. The order will be brought out to you. 

PLEASE DO NOT ATTEMPT TO PICK UP ORDERS BEFORE YOU RECEIVE A CONFIRMATION CALL THAT YOUR ORDER IS READY FOR PICKUP! Order forms are coming soon.

  • Big Tool Box & Ace Hardware Orders: (FORM Coming Soon)
  • Highlands Garden Center Orders: (FORM Coming Soon)
  • Lawn Sprinkler Center Orders: (FORM Coming Soon)
  • Rental & Repair Orders: (FORM Coming Soon)

Web Orders:

You may shop online at https://www.acehardware.com/store-details/12149  You will receive a confirmation when your order has been picked and is ready to be picked up (or when it will be delivered if you choose that option).   Then drive to the appropriate parking area (Highlands Garden Center, Hardware, Lawn Sprinkler, etc), park in the dedicated ‘Curbside Parking Spots’ and then call us to lets us know you which # spot you are in. The order will be brought out to you.

 

 

PLEASE DO NOT ATTEMPT TO PICK UP ORDERS BEFORE YOU RECEIVE A CONFIRMATION CALL THAT YOUR ORDER IS READY FOR PICKUP!

Service, Repair and Rental

Please call 303-779-8822, you will be connected to a staff member who will help take your service or rental order over the phone.  When your order is ready, drive to the area at the back of our store, park in the dedicated ‘Curbside Parking Spots’ and call us to lets us know you are here. A staff member will come out to get your equipment to be repaired or to bring you your rental or repaired goods.  When your equipment is serviced/repaired, a staff member will call you, take payment and direct you to come to the curbside pick up area to get your equipment.

    Restocking & Availability

    Our team is working hard with our vendors and suppliers to source products and restock as quickly as possible.   We understand the urgent need for some products and are doing our absolute best to make them available during these difficult and ever-changing times.  In some cases, we have chosen to limit certain products (hand sanitizers, bleach, masks, etc) in terms of how many a customer may purchase.  We want to make sure that as many of our customers as possible have access to the products they need.

     

    Our Staff

    If any Big Tool Box associate feels uncomfortable coming to work, they will be allowed to stay home.  To protect all staff members, we are providing quarantine pay and confirmed diagnosis pay in addition to regular paid time off.  In an effort to show our sincere gratitude for the hard work our team is putting in during these difficult times, we are investing in our associates by temporarily increasing pay rates for those that work with us through this challenging and uncertain time.

     

     

     

     

     

     

     

     

    PLEASE DO NOT ATTEMPT TO PICK UP ORDERS BEFORE YOU RECEIVE A CONFIRMATION CALL THAT YOUR ORDER IS READY FOR PICKUP!

    Big Tool Box, 8080 S Holly St., Centennial,CO  80122

    (303) 779-8822

    Monday - Friday8am - 5pm
    Saturday8am - 5pm
    Sunday9am - 5pm

    customerservice@bigtoolbox.com

     
    Lawn & Sprinkler Center   (303) 779-8864
    Highlands Garden Center   (303) 220-5856
    Repair Center     (303) 220-5846

    © 2020 Big Tool Box

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